Upon notification, our courier partner will arrange for the return pickup within 24-48 hours, providing a return packing slip for your convenience. In case pickup isn't available in your area, please send the package back to us in its original condition, and we'll reimburse up to INR 100/- for courier charges.
To expedite the process, please email us the AWB number, courier name, your name, order number, and the product SKU. Ensure the product is returned with tags, original packaging, invoice, in an unwashed and undamaged condition.
We accept returns within 7 days for replacement or exchange. Upon receipt, we'll issue a Rs.100 coupon code for return shipping charges. Please note, damages due to neglect, improper usage, or application are not covered under our Returns Policy.
- The Coupon Code an amount (Product Value +100 shipping charge)will be able to available within 1 year validity.
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that zatki.com may peruse the same in future, to avoid such occurrences in future.
In any case product is in damaged condition or a wrong product has been received, kindly contact us at info@jomso.com within 24 hours.
A person who ordered from our website www.zatki.com, is agreed to our all the terms & conditions mentioned as above. One who does not agree with them, should not proceed to order anything from our website www.jomso.com
All the legal cases will be the treated in only Surat jurisdiction court.
Feel free to write to us at info@jomso.com or give us a call on our phone number +91-7817870870.
